FAQ

SHIPPING:
Your order will ship out via Canada Post within 2-4 business days. All orders shipped within Canada will have a tracking number. All other orders will be shipped regular mail unless specified as expedited. Please note if you do not select a tracked shipping method I am unable to give you any information on where it might be. Once your untracked package is with Canada Post, I am no longer responsible for lost or damaged whilst in transit items. Just a reminder that packages always seem to be delayed by a few days over the Holidays. 

PICK UP
If you would like to pick up your order in Vancouver (East Vancouver) select the local pickup option, we will send you an email to arrange a pickup time once your order is placed.

Where are the products made?
All of our products are handmade in Vancouver and Pender Island, BC

What is the shelf life of products?
Approximate shelf life is 12 months. Clay masks, bath products and sprays will keep well for years.

Are your products good for acne-prone skin? 
Yes! Absolutely. All of our products work best together. If you want to try only a couple products, we recommend trying the Louelza Face Wash with the Raspberry Face Lotion. They are formulated to work together to bring your skin to its normal pH, and to regulate oil production. 

*We do recommend you give our products a minimum of a 6 week trial period before you decide whether or not our products are right for your skin. Acne-prone skin can be extremely damaged from using acne medication and chemical washes. Switching over to our products will take some time for your skin to adjust.

What is the pigment like on your Lip Loves?
Our lip loves are more of a sheer gloss and tint, as opposed to a matte or bold lipstick. However, our Glow Sticks have a lot more pigment, and work great on your lips, or used as a base under our lip loves.

Are any of your products Vegan?
Yes! All are vegan but the Fresh Louelza Face Wash and Organic Mandarin Deodorant.